Terms of Sales

1. DEFINITION AND OBJECT OF THE CONTRACT

1.1 This contract (« Le Contrat »), indicated as a distance contract, is regulated under art. 50 of the legislative decree of September 6, 2005, n ° 206 (« Consumer Code »). Le présent contrat a pour objet la vente de biens meubles entre la Société SAS Zallomber Groupe / Mendo Suits, 40 Rue du Puits Neuf, 13100 Aix-en-Provence, TVA Intercommunautaire FR77830316659 et le consommateur (« Le Client »). The contract is concluded directly when Zallomber Groupe accepts the customer’s purchase proposal communicated by telephone or issued via the internet on the www.mendosuits.com website (” The Site “) And / or through other distance selling channels used by Zallomber Groupe / Mendo Suits, as described in article 3 of this contract. 1.2 In accordance with art. 59 of the Consumer Code, these general conditions of sale (” The General Conditions of Sale ») And, more particularly, the information provided by Zallomber Groupe / Mendo Suits during the sale, reiterated by telephone to the Customer and reported on the Site, will have effect and validity until it is modified and / or integrated by Zallomber Groupe / Mendo Suits. Any modifications and / or integrations to the General Conditions will take effect from the date on which they have been communicated to the public and will apply to any sale made from said date. You will find on our Site, the last updated version of these General Conditions

2. PRIx

2.1 The selling prices of items offered for sale, on the Site or through any other distance selling channels used by Zallomber Groupe / Mendo Suits are inclusive of all taxes. Information regarding delivery costs appears during the ordering process on the site or through any other distance selling channels used by Zallomber Groupe / Mendo Suits. 2.2 The prices of the items are all taxes included. These prices do not take into account the delivery costs indicated before the final validation of the order. These costs could indeed be added to the base price, depending on the customer’s address.

3. PURCHASE AND PAYMENT METHOD

3.1 The contract comes into force as soon as we send you the confirmation of your order following the payment of your order. 3.2 The customer has 24 hours to exercise his right of withdrawal from the contract and obtain reimbursement of the amount paid in full, without penalty and without having to justify reasons. After this period, the right of withdrawal cannot be applied to cancel the order, because the process of making the tailor-made garment will have already been started. 3.3 The customer may choose one of the following payment methods: credit card or any other means of payment that Zallomber Groupe / Mendo Suits expressly authorizes and accepts on its site or during teleshopping transmissions. No additional bank charges will be applied to the Client, regardless of the payment method used. 3.4 If the customer buys several pieces of the same product category for the first time, Zallomber Groupe / Mendo Suits will make a single piece (after confirmation from the customer) at the start, to ensure that it is cut. As soon as this is confirmed by the client, Zallomber Groupe / Mendo Suits will proceed with the making of the remaining parts

4. DELIVERIES – CLAIMS

4.1 The manufacturing times necessary for the creation of your tailor-made garment are indicated when choosing your article. Zallomber Groupe / Mendo Suits ships the items to the address indicated by the customer within 45 days of the conclusion of the Contract *. The customer can at any time view the progress of his order from his profile (by accessing the My Account section > Commandes) and this, throughout the design phase. * The payment method used to settle the order and the date of confirmation of bodily measurements may have an influence on the estimated delivery date. During national holiday periods, some delays may be caused due to the closure of offices. Any variation in delivery times will be communicated to you by e-mail. 4.2 An e-mail containing the tracking number of your order will be sent to you when your order has left our workshops and has been taken over by the courier. 4.3 In case of exceeding the applicable delivery time or in case of non-delivery failure not communicated beforehand, we invite the Customer to follow the instructions on the page ” shipments “, Which indicate to the Customer to contact Customer Service according to the methods proposed in the section” Contact us From our site. 4.4 Deviations in measurements may occur in the finished product. Zallomber Groupe / Mendo Suits reserves the right to alter, modify or re-create the product to comply with the measures in question. 4.5 Given the digital rendering of images on the web, different screen brightness settings or other external conditions, it is always possible that the representation of products online is not completely consistent with reality. By making the purchase the customer accepts that there may be small discrepancies at this level. 4.6 Any complaint may be sent to the following address: Zallomber Groupe / Mendo Suits, 40 Rue du Puits Neuf, 13100 Aix-en-Provence, TVA Intercommunautaire FR77830316659

5. CLIENT’S OBLIGATIONS

5.1 The customer declares and guarantees: (i) that he acts as a consumer in accordance with the provisions of art. 3 of the Consumer Code; (ii) be of legal age; (iii) that the information provided at the time of the execution of the contract is correct and truthful

6. RIGHT OF WITHDRAWAL

6.1 The customer has a period of 24 hours from the confirmation of the order, to exercise their right of withdrawal, without penalty and without having to justify reasons. The will on the part of the customer to exercise his right of withdrawal must reach the seller within the time limits indicated, by telephone or by e-mail. Once the process of creating your tailor-made and personalized garment has started, the right of withdrawal can no longer be exercised. 6.2 For orders made to measure or fully personalized, the right of withdrawal may not apply, in accordance with the provisions of art 59, second paragraph of the Consumer Code. However, if the garment has structural imperfections, problems related to the cut when the garment is worn or if it cannot be modified, ZALLOMBER Groupe / Mendo Suits provides for the necessary alterations or the complete reconfection of the room. Conditions specified in the Returns and refunds section. In this circumstance, the client must act as follows:
  • Send an e-mail to [email protected] and attach 3 photos of the item of clothing worn (front, side, back), which effectively attest to the presence of an anomaly.
  • The claim will then be verified and approved by our Mendo Suits Associates, who will communicate their acceptance to the client.
  • For returns, the garment must be packaged in its original packaging, along with the return acceptance form, using a shipping method which can be followed, at the following address:

Zallomber Group
40 Rue du Puits New
13100 Aix-en-Provence
France

Return costs are the responsibility of the customer.

6.3  Any return of an item that does not comply with the conditions set out above will be returned to the sender without any possibility of retouching or reconfection.

6.4 The object must be returned in its entirety (it must not have been worn, it must be packaged in its original packaging and with its original accessories), accompanied by the approved Return Form.

JURISDICTION

7.1 This contract is governed by French law.

7.2 Any dispute relating to the application, execution, interpretation and violation arising from this contract will be subject to the jurisdiction of the place of residence or domicile of the customer, and this, for customers resident in France.

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